The Services rendered are personal and untransferable, and may only be used by the contracting User. The User hereby agrees to comply with the payment terms set forth in his respective services agreement.

All holders of a credit or debit card are subject to verifications and authorizations by the issuer of the card. Upon voluntary provision by the User of information about his credit or debit card to contract the Services, the User hereby consents its use for the corresponding charge, and hereby confirms that the card belongs to him and that it has sufficient funds or available credit to cover the charges.

The payment platforms are independent from WELLUM and their purpose is to facilitate a safe and agile transaction for the Users. Any consultation or occurrence about such payment system shall be addresses directly to the applicable payment platforms used on the Website or Platform, and in no event shall WELLUM assume any liability or responsibility derived from the functioning or use of payment platforms.

The Services of WELLUM are designed for Users who are of legal age, or who have the sufficient legal capacity to acquire obligations, or on behalf of minors by the holder of their legal tutor, pursuant to the applicable legislation, which shall be duly verified through unquestionable means. The Users shall suspend the use of the Website or the Platform immediately if they do not agree or do not accept the totality of these Usage Rules or the content of the Legal Notice. WELLUM hereby reserves the right to eliminate or prohibit any User the use of the Website or the Platform at its sole discretion when deemed justified, based on the content of these Usage Rules, the Legal Notice and the services agreement related to the Services contracted.

Upon contracting the Services directly, the User hereby agrees to pay WELLUM the tariffs set forth on the Website or the Platform for the Services contracted, or those set forth through the Website or the Platform. WELLUM hereby reserves the right to update such tariffs at any time, at its sole discretion. The payment shall be charged at the time of contracting the Services. Upon acceptance of these terms and Usage Rules, the User hereby authorizes WELLUM to carry out the payment automatically to the credit or debit card, PayPal account, or any other form of payment.

The cancellations shall only apply if requested 24 hours before the programmed time and date for the contracted Services. In the event of cancellation no reimbursement

shall apply, but the User may re-program the corresponding appointment, so long as it is done with no less than 24 hours of anticipation. For purposes of cancellation notices, business days shall apply.

Cancellations shall only apply for Services previously contracted so long as 1) the cancellation is made with no less than 24 hours of anticipation, and 2) the provision of the Service has not commenced. In the event of cancellation of a payment or request for reimbursement, WELLUM hereby reserves the right to request the corresponding information about the operation of the User to confirm his intent. The cancellation and reimbursement policies correspond solely and exclusively to WELLUM, including the term deemed reasonable to carry out the corresponding reimbursement.

Re-programming shall only apply for Services previously contracted so long as 1) the re- programming is made with no less than 24 hours of anticipation, and 2) the contracted Service not commenced. In the event of re-programming of a contracted Service, WELLUM hereby reserves the right to request the information corresponding to the operation from the User to confirm his intent. The Services re-programming policies correspond solely and exclusively to WELLUM, including the term deemed reasonable to carry out the corresponding re-programming.

Once any Service has been contracted, in the event of videoconference appointments, the User shall have a 15 minute tolerance margin. Alternatively, if the User does not commence the videoconference within the 15 minute tolerance margin, after the assigned time, the corresponding appointment shall be lost without any reimbursement and without any liability or responsibility for WELLUM.

Description of the Services

WELLUM´s Medical Specialties

Channels and Security Filters

User´s Conduct

Users and Privacy

Payment, Cancellations and Reimbursements, Re-programming

Ownership Rights over the Content of the Website and Platform

Third Parties

Content Provided by the User

Access Suspension or Denial

Exclusion of Warranties and Limitation of Civil Liability

Indemnification

Modifications to the Website or the Platform

Applicable Law and Competent Courts